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The face of consumer complaints, water purifimanufacturs how

时间:2020-06-24 06:28来源:Service support
The face of consumer complaints, water purifier manufacturers how to do that? Author: water purifier manufacturers Views: 556 Published: 2017-2-17 10:56:17 water purifier sales channels currently concentrated in the Channel, channel stores,

  The face of consumer complaints, water purifier manufacturers how to do that? Author: water purifier manufacturers Views: 556 Published: 2017-2-17 10:56:17 water purifier sales channels currently concentrated in the Channel, channel stores, appliance stores channels, network platform channels. Service satisfaction is the worst online sales channels. High service complaints focused on the next line of the Channel, that is supporting the project sold through poor user satisfaction with the current water purifier. 闈㈠娑堣垂鑰呮姇璇夛紝鍑€姘村櫒鍘傚璇ユ€庝箞鍋?_鍑€姘村櫒鍘傚 bad service network channels, one is a direct cause of higher cost of remote services (such as increasing the courier, customer service personnel are faced with wide geographical point spread), the second is beyond the reach of the majority of manufacturers, electricity suppliers are not with remote service management capabilities. At present the proportion of complaints to industry estimates more than 20%. The Channel bad products and services sold mainly due to the sales process and no direct contact with the end user, the customer (end-user), without sufficient connection between the salesperson, and product developers. Engineering market price competition is difficult to guarantee product quality, service can not place another reason. From the actual situation, from consumers to the nearest store channel the best service, the lowest chance of complaint. Enhance the level of engineering services market, one way to solve project is to enhance the competitiveness of the market, the business of losing money, no money back guarantees do not do business. Not all developers are supporting the pursuit of cheap electrical appliances. The idea of 鈥嬧€媡he two projects to strengthen the level of service, a dedicated team to follow up, in this regard, air conditioning after-sales management experience to draw upon. Electricity providers to enhance service levels have to solve two problems: businesses need to effectively provide adequate support online sales of remote service fee, which is one sufficient condition for good service, but also including the electricity supplier to service providers, third-party services who pay service charges. While increasing the demand for services and user satisfaction. A necessary condition is to improve the level of service management and control platform, the direction is the use of control means one hundred million water purification and other professional large platforms. Advanced systems are good tools for improving the level of communication, improve efficiency, increase speed of service, enhance service continuity, increase monitoring efforts. Currently, 100 million water purification systems and other professional service platform to enhance the level very quickly. One hundred million water purification 2014 year 2015 year service complaints reduced by more than 50%.

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